Topline RV & Marine – Privacy Policy

Last Updated: April 7, 2025
Website: https://toplinervandmarine.com
Latest Version: https://toplinervandmarine.com/privacy
Contact: contact@toplinervandmarine.com

1. Who We Are

Topline RV & Marine (“we,” “our,” “us”) operates the website at https://toplinervandmarine.com.
We take your privacy seriously and are committed to protecting your personal information.
If you have any questions about this policy, you may contact us at contact@toplinervandmarine.com.

2. Information We Collect

2.1 Comments

When visitors leave comments, we collect:

• Data entered in the comment form
• The visitor’s IP address
• Browser user agent string (for spam detection)

An anonymized hash of your email may be shared with the Gravatar service to display a profile image.
Gravatar’s privacy policy: https://automattic.com/privacy/
Once approved, your profile photo (if applicable) is publicly visible with your comment.

2.2 Media Uploads

If you upload images, avoid including EXIF GPS location data.
Visitors may download and extract location data from images displayed on the site.

2.3 Cookies

We use cookies to improve your experience. Examples include:

• Comment cookies: Save your name, email, and website for 1 year.
• Login cookies:
  • Temporary cookie to check browser acceptance (deleted when browser is closed)
  • Login cookies (2 days)
  • Display preference cookies (1 year)
  • “Remember Me” extends login to 2 weeks
• Editor cookies: When editing/publishing an article, a cookie storing the post ID is saved (1 day).

You may disable cookies in your browser, though some features may not function properly.

3. Embedded Content from Other Websites

Articles and pages may include embedded content such as videos, images, or external articles.
Embedded content behaves as if you visited the external site directly.

These third-party sites may:

• Collect data about you
• Use their own cookies
• Track your interaction
• Monitor activity if you are logged into their platform

We do not control third-party tracking.

4. Who We Share Your Data With

We do not sell or share your personal data for marketing.

We may share limited information only as needed to operate the website or fulfill your requests, such as:

• Payment processors (PayPal, Stripe)
• Fraud prevention services
• Shipping carriers
• IT and hosting providers
• Spam detection tools (Akismet)

If you request a password reset, your IP address may appear in the reset email for security purposes.

All third parties are required to handle your information securely and only for the purpose of providing their services.

5. How Long We Retain Your Data

• Comments: Retained indefinitely for automated approval.
• Customer accounts:
  • Personal information stored in your profile.
  • You may view, edit, or delete your information (except username).
  • Website administrators can view and edit this information.
• Order data:
  • Stored as long as legally required for tax, accounting, and administrative obligations.

6. Your Rights Over Your Data

You may request:

• An exported file of the personal data we hold about you
• Correction of inaccurate information
• Deletion of your personal information

We will comply unless data must be retained for legal or security reasons.

6.1 Jurisdiction-Specific Rights

If you reside in:

• California (CCPA)
• European Union / United Kingdom (GDPR)
• Any region with privacy rights

You may have additional rights, including:

• Data portability
• The right to restrict processing
• The right to object to certain uses

To exercise your rights, email: contact@toplinervandmarine.com

7. SMS Messaging

If you voluntarily provide your mobile number, you consent to receive manual SMS messages for:

• Scheduling services
• Customer service responses
• Updates regarding rentals, repairs, or appointments

We do not send promotional or marketing SMS messages.
We do not share SMS consent with third parties.

STOP to unsubscribe • HELP for assistance
See our SMS Terms & Conditions.

8. Information Collected When You Shop

When purchasing or attempting to purchase through our online store, we collect:

• Name
• Billing and shipping addresses
• Payment details (processed by third-party processors)
• Email
• Phone number
• Order details
• Fraud-screening data (IP, behavior patterns)

We use this information to:

• Fulfill orders
• Process secure payments
• Communicate with you
• Reduce risk and prevent fraud
• Improve our store and services

We also collect limited technical data through cookies and analytics to improve user experience

9. Sharing Your Information with Service Providers

We share data only with trusted vendors who help us operate our business, including:

• Payment processors (Stripe, PayPal)
• Shipping and logistics providers
• Fraud and security screening tools
• Tax and accounting integrations
• Web hosting and backup services

These providers may access your information only as needed to perform the services requested.

10. Analytics

We use Google Analytics to understand how visitors use our website.

use this Google Analytics may collect:

• Device data
• Browser information
• IP address (may be anonymized)
• Interaction behavior

Opt out: https://tools.google.com/dlpage/gaoptout/

11. How We Store and Protect Your Data

We take reasonable steps to secure your information, including:

• SSL encryption
• Secure hosting infrastructure
• Restricted user access
• Regular software and plugin updates
• Firewall and malware protection

We do not store full credit card numbers on our servers.
Data may be stored in:

• Our WordPress database
• Secure email systems
• Backup servers maintained by hosting providers

Access is limited to authorized personnel only.

All payment information is processed by PCI-compliant third-party processors.

12. Data Submitted Through Forms

When you submit a form (contact form, service request, rental request, etc.)

• Your data may be saved in our website database
• A copy may be emailed to our team
• We do not use this information for marketing unless you opt in

13. Data Breach Procedures

We have not experienced any known data breaches.
If a breach occurs, we will:

• Notify affected users promptly
• Follow all legal requirements
• Contain and investigate the issue

We are committed to protecting your information and maintaining transparency

14. Where Your Data Is Sent

Visitor comments may be screened using automated spam detection tools such as Akismet.
Other data may be processed by:

• Hosting providers
• Analytics providers
• Payment processors
• Security firewalls

15. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in:

• Laws and regulations
• Our business practices
• Website functionality

The most current version will always appear at:
https://toplinervandmarine.com/privacy
We encourage you to review it regularly.